Terms of Service

Last updated: 27 August 2026

These Terms of Service ("Terms") govern your access to and use of the Eazi-Business Partner Platform available at partners.cmslogin.io, together with the features and services made available through it (the "Platform").

The Platform is provided by Eazi-Business Limited ("Eazi-Business", "we", "us" or "our").

By accessing or using the Platform, you agree to these Terms and to any Order Form, subscription agreement or other commercial agreement you enter into with us.

The Platform is provided for business use only. By entering into these Terms, you confirm that you are acting in the course of a business, trade or profession and not as a consumer.

Where there is a conflict between these Terms and an Order Form, the Order Form will take priority in relation to the commercial terms specifically covered by it. Our Data Processing Agreement governs our processing of personal data on your behalf.

1. Accounts and security

You must provide accurate and current account information and keep your login credentials secure and confidential.

You must not allow unauthorised people to access your account or share credentials in a way that compromises Platform security.

We strongly recommend enabling multi-factor authentication wherever it is available.

You are responsible for activity carried out through your account by you or anyone you authorise to use it.

You must notify us promptly if you know or reasonably suspect that your account, credentials or connected services have been compromised.

We may require password changes, authentication checks or other reasonable security measures where we believe they are necessary to protect you, other Partners or the Platform.

2. Permitted use

You may use the Platform for legitimate business purposes, including managing business operations, CRM information, prospects, sales activity, marketing activity, appointments, tasks and customer communications.

You must use the Platform in accordance with these Terms and all laws and regulations that apply to you, your business, your recipients and your use of the Platform.

This includes applicable privacy, data protection, direct marketing, electronic communications and anti-spam laws, including the UK GDPR, the Data Protection Act 2018 and PECR where applicable.

Where you contact people outside the United Kingdom, you are responsible for establishing and complying with any additional or different requirements that apply where you operate or where the recipient is located.

3. Your data and marketing responsibilities

Where you upload, import, collect or otherwise process personal data through the Platform, you are responsible for ensuring that you have the right to do so.

Where you act as controller of personal data, you are responsible for determining and documenting an appropriate lawful basis for the processing and for providing any privacy information required by applicable law.

For direct marketing and prospect outreach, you are responsible for determining whether the communication is permitted, including whether consent, legitimate interests, an existing customer relationship or another permission is required.

You must honour objections, unsubscribe requests and other valid opt-outs and must not intentionally contact a person through the Platform where you know that they should be suppressed from further marketing.

You must not attempt to circumvent unsubscribe functionality, suppression controls, sending restrictions or other compliance measures built into the Platform.

Where applicable law requires a communication to identify the sender, include particular information or provide a functioning method of opting out, you are responsible for ensuring that these requirements are met.

4. Prohibited use

You must not:

• use the Platform to send unlawful unsolicited communications or communications that breach applicable direct marketing or anti-spam law;
• upload, create or distribute unlawful, defamatory, infringing, fraudulent, abusive or malicious content;
• use the Platform to infringe the rights of another person or organisation;
• impersonate another person or misrepresent your identity or authority;
• attempt to gain unauthorised access to another Partner's account or data;
• attempt to bypass tenant isolation, security controls, authentication controls, suppression mechanisms or documented rate limits;
• introduce malware, malicious code or other material intended to disrupt or compromise the Platform;
• reverse engineer, decompile or attempt to extract the source code of the Platform except to the limited extent that applicable law expressly permits this right and does not allow it to be excluded;
• use the Platform in a way that materially interferes with its operation or the use of the Platform by others; or
• use the Platform for any unlawful purpose.

We may investigate suspected misuse and may restrict or suspend access where reasonably necessary to protect the Platform, its users, third parties or our legal interests.

5. Third-party services and integrations

The Platform may allow you to connect third-party services, including email providers, calendar providers and other external services.

Your use of a third-party service remains subject to that provider's own terms, policies and technical restrictions.

You are responsible for ensuring that you are authorised to connect any account you link to the Platform.

Where you choose to connect a service, you instruct us to exchange the information reasonably required to provide that integration.

You can disconnect an integration through the Platform where that functionality is available.

Third-party services are outside our direct control. We are not responsible for failures, outages, changes, restrictions or actions of a third-party provider, although this does not affect any responsibility we have for the way in which we integrate with or process information received from that provider.

Our handling of personal data received through connected services, including Google Calendar and Microsoft 365, is described in our Privacy Policy.

6. AI assisted features

The Platform may use artificial intelligence to assist with activities such as researching prospects, generating content, drafting communications, recommending actions and supporting sales and marketing workflows.

AI generated information is intended to assist you. It is not guaranteed to be complete, current, accurate or appropriate for a particular recipient or situation.

You should apply appropriate human judgement when using AI generated outputs.

Unless we expressly state otherwise for a particular feature, the Platform does not provide legal, financial or regulatory advice and AI generated content should not be treated as such.

We may use contracted AI technology providers to deliver AI features. Personal data processed on your behalf through those services is subject to our Data Processing Agreement and applicable subprocessor arrangements.

7. Autopilot and automated outreach

The Platform may allow AI assisted communications to be drafted and, where you choose to enable automation, sent to prospects using your connected sending account.

Automation is not intended to begin without being enabled by you. You can control the level of automation available within the Platform and can stop or disable automated outreach using the controls made available to you.

You remain the sender of communications transmitted using your account.

You are responsible for:

• selecting the prospects or categories of prospect that may be contacted;
• having an appropriate lawful basis or other permission for processing their personal data;
• establishing whether the communication itself may lawfully be sent;
• ensuring that recipient and contact information has been obtained and used lawfully;
• configuring the relevant outreach settings appropriately;
• monitoring communications sent through your account;
• ensuring that claims and representations relating to your own business are accurate;
• honouring objections, unsubscribe requests and suppression requirements; and
• complying with the laws applicable where you operate and where your recipient is located.

AI drafts remain suggestions even where automation is enabled. AI generated messages may occasionally contain inaccurate, outdated, incomplete or unsuitable information.

We do not guarantee any particular commercial result, response rate, appointment level, sale or other outcome from AI assisted or automated outreach.

The Platform may automatically stop or change automation when particular workflow conditions are reached, including where a meeting is booked, a prospect opts out or a prospect reaches a stage where manual involvement is required.

Where the Platform requires a proposal or other communication to be sent manually, you remain responsible for reviewing and sending that communication.

We may apply sending limits, rate limits, suppression measures or other controls and may pause, restrict or withdraw automated functionality where reasonably necessary to protect deliverability, security, platform stability, recipients or legal compliance.

8. Automated systems and transmission risks

We use reasonable technical and organisational measures designed to operate automated features reliably. However, software, AI systems, communications networks and third-party integrations may experience errors, delays, service interruptions or unexpected behaviour.

These may include duplicate messages, transmission delays, messages being sent out of sequence, failed transmissions or unintended triggers.

You are responsible for risks arising from settings, recipient selections, data, content or instructions supplied or configured by you.

We remain responsible for our own obligations under these Terms and applicable law and nothing in these Terms excludes responsibility which the law does not permit us to exclude.

We will not be responsible for an automated communication to the extent that the relevant loss or claim results from:

• unlawful or inaccurate recipient information supplied by you;
• an instruction or configuration made by you;
• your failure to honour an opt-out or suppression requirement;
• content or claims supplied or approved by you;
• your breach of applicable marketing or data protection law;
• an outage, restriction or malfunction originating solely within a third-party service outside our reasonable control; or
• circumstances outside our reasonable control.

Any liability arising from an error originating within the Platform remains subject to Section 15.

9. Fees and subscriptions

Fees, billing cycles, subscription periods and any minimum commitment are set out in the applicable Order Form or subscription agreement.

Unless an Order Form states otherwise, fees are non-refundable except where a refund is required by applicable law.

You are responsible for paying all amounts due by the applicable due date.

We may suspend access to some or all of the Platform where an undisputed payment remains overdue after reasonable notice.

Changes to fees will apply in accordance with the applicable Order Form or subscription terms.

10. Data ownership and processing

As between you and Eazi-Business, you retain ownership of the business information, content and data that you upload to or generate through the Platform ("Partner Data").

You grant us the rights necessary to host, copy, transmit, process and otherwise use Partner Data solely as reasonably required to provide, secure and support the Platform and fulfil our contractual and legal obligations.

Where we process personal data contained within Partner Data on your behalf, including information relating to your customers, leads, prospects and contacts, you normally act as controller and we act as processor.

Our processing as your processor is governed by our Data Processing Agreement.

We act as controller for personal data we process for our own purposes, including account administration, billing, security, fraud prevention, service management and support, as described in our Privacy Policy.

Nothing in these Terms transfers ownership of Partner Data to us.

11. Confidentiality

Each party may receive confidential information belonging to the other.

Each party agrees to use the other party's confidential information only for the purposes of the relationship and to take reasonable steps to protect it from unauthorised use or disclosure.

These obligations do not apply to information that is already lawfully public, independently developed without use of confidential information, lawfully received from another source without confidentiality restrictions or required to be disclosed by law.

Where disclosure is legally required, the receiving party will, where permitted, give reasonable notice before disclosure.

12. Privacy and data protection

Each party must comply with the data protection laws that apply to its respective processing activities.

Where we process personal data on your behalf, you authorise us to use subprocessors in accordance with our Data Processing Agreement.

Where an international transfer of personal data requires additional safeguards, the relevant mechanisms will be dealt with in accordance with our Data Processing Agreement and applicable data protection law.

You must provide reasonable assistance where necessary to allow us to respond to a request, complaint, investigation or regulatory matter relating to processing for which you are responsible.

We will provide reasonable assistance in relation to processing we carry out on your behalf as required by the Data Processing Agreement and applicable law.

13. Availability, maintenance and changes

We provide the Platform on a commercially reasonable basis and aim to maintain high availability.

The Platform may occasionally be unavailable because of planned maintenance, emergency maintenance, upgrades, technical faults, internet or communications failures, third-party provider failures or circumstances outside our reasonable control.

Any specific guaranteed availability or service level is governed by a separate Service Level Agreement where one applies.

We may update, improve or replace features from time to time.

We may discontinue a material feature where reasonably necessary for technical, commercial, security or legal reasons. Where reasonably practicable, we will provide notice of a material change that significantly affects your use of the Platform.

14. Intellectual property

The Platform, including its software, interface, workflows, design, documentation and content supplied by us, is owned by Eazi-Business or its licensors and is protected by applicable intellectual property laws.

During your subscription, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Platform for your internal business purposes in accordance with these Terms.

You may not copy, reproduce, modify, distribute, resell, sublicense or commercially exploit the Platform except where expressly permitted by us or by applicable law.

You retain all rights in Partner Data.

Feedback or suggestions you voluntarily provide about the Platform may be used by us to improve our services without restriction or payment to you, provided that doing so does not transfer ownership of your Partner Data to us.

15. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the above, neither party will be liable to the other for indirect or consequential loss, loss of anticipated savings, loss of opportunity, loss of goodwill or loss of profit, except to the extent that such loss forms part of a valid third-party claim covered by an indemnity in these Terms.

Subject to the liabilities that cannot lawfully be limited, each party's total aggregate liability arising out of or in connection with the Platform and these Terms will not exceed the total fees paid or payable by you for the Platform during the twelve months immediately preceding the event giving rise to the claim.

The limitations in this section apply whether the claim arises in contract, tort, negligence, breach of statutory duty or otherwise.

Nothing in these Terms limits any liability owed directly to a regulator or data subject where applicable law does not permit that liability to be limited.

16. Partner indemnity

You will indemnify Eazi-Business against reasonable losses, damages, costs, claims and liabilities arising from a third-party claim or regulatory action to the extent caused by:

• your unlawful collection, selection or use of recipient data;
• your sending of communications where you did not have the required lawful basis, consent or other legal permission;
• content or claims supplied by you that infringe another person's rights or breach applicable law;
• your deliberate circumvention of an unsubscribe, suppression or compliance control;
• your material breach of Sections 2, 3, 4 or 7 of these Terms; or
• your instructions to us where complying with those instructions causes a breach of applicable law.

This indemnity does not apply to the extent that the relevant loss was caused by Eazi-Business's own breach of these Terms, negligence or unlawful conduct.

17. Suspension and termination

Either party may terminate the agreement for a material breach that is not remedied within 30 days after written notice requiring the breach to be remedied.

We may suspend access immediately where reasonably necessary to protect security, prevent unlawful activity, respond to a serious breach, prevent harm to third parties or comply with a legal or regulatory requirement.

Where reasonably practicable, we will notify you of the reason for suspension and provide an opportunity to remedy the issue.

Subscription cancellation, renewal and termination rights that do not arise from breach are governed by the applicable Order Form or subscription agreement.

Following termination, you may request or use available tools to export your Partner Data for up to 30 days, unless applicable law, security requirements or the nature of the termination requires otherwise.

After that period, Partner Data may be deleted or anonymised in accordance with our Data Processing Agreement, Privacy Policy and applicable retention obligations.

18. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Platform, our business, applicable law, security requirements or regulatory guidance.

Where a change materially affects your rights or obligations, we will provide reasonable notice through the Platform, by email or another appropriate method before the change takes effect where required.

The date shown at the top of these Terms indicates when they were last updated.

Continued use of the Platform after an updated version takes effect constitutes acceptance of the revised Terms where permitted by applicable law.

19. Governing law and international users

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over disputes arising out of or relating to these Terms.

Nothing in this section removes any mandatory rights or remedies that applicable law provides and which cannot validly be excluded by agreement.

You are responsible for determining whether your use of the Platform is lawful in each country or jurisdiction in which you operate or direct your activities.

20. General

Neither party is responsible for delay or failure caused by circumstances outside its reasonable control.

You may not transfer or assign your rights under these Terms without our written consent, except as part of a genuine sale or transfer of your business. We may assign these Terms as part of a corporate restructuring, merger, acquisition or sale of our business or assets.

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

A failure to enforce a right under these Terms does not waive that right.

These Terms, together with any applicable Order Form, Data Processing Agreement and other documents expressly incorporated into them, form the agreement between the parties regarding the Platform.

21. Contact

The Platform is provided by:

Eazi-Business Limited
Company number: 08364226
Registered in England and Wales

Registered office:
The Old School House
65a London Road
Oadby
Leicester
Leicestershire
LE2 5DN
United Kingdom

Questions about these Terms can be sent to [email protected].